Privacy Policy
We collect the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We collect the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.We collect return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
We collect the email address you provide when signing up for an account or completing an order to contact you regarding the status of the order. We do not share your email address with third parties unless you specifically request that we do so. We collect your provided email address for our newsletters if you choose to sign up for the newsletter.
Refund and Returns Policy
Our refund and return policy is valid for 30 days. If 30 days have passed since your purchase, we are unable to offer you a refund or exchange.The most important thing is that our product Ebike does not provide free returns and exchanges. We can provide you with a free one-year warranty.
Cancellation and Modification of Orders: You may cancel or modify your order by contacting us via email before shipping. No fees will be charged.
Returns and exchanges:
If the purchased goods are seriously damaged or have quality problems when received, you can contact us by email and we can exchange or refund based on the actual situation. If there is no quality problem or any product problem and you request a return, you will be responsible for the shipping costs of returning the product. If the product is lost in transit or if you have any questions, please contact us.
Kind tips: We will deal with it according to the specific situation, and will also give you reasonable handling methods according to different situations.If you have any questions about product returns or exchanges, We may need your order number and a simple description of your issue, and we willhandled your after-sale case as soon as possible. our customer service team is always on hand to answer any questions you may have. Just send us an email at support@tekedynamic.ca.